Chapter+6+Questions


 * Chapter 6 Questions**


 * 1. What are the five distinctions among memos, letters, e-mails, instant messages, and text messages?**
 * Destination
 * Format
 * Audience
 * Topic
 * Tone

The subject line tells the reader what the letter, memo, or e-mail is about. If you want your letter, memo, or e-mail to be read the subject line must be specific and informative.
 * 2. Why is a subject line in a letter, memo, or e-mail important, and what are the components of an effective subject line?**

"Readers are unwilling to open unsolicited or unknown e-mail, due to fear of spam and viruses, In addition, corporate employees receive approximately 50 e-mails each day. They might not want to read every message sent to them. To ensure that your e-mail messages are read, avoid uninformative subject lines (pg.188)."

In a memo, letter, or e-mail your introduction should inform the reader of the intent of the message, and tell your reader what you are writting about.
 * 3. What do you hope to accomplish in the introduction to a memo, letter, or e-mail?**

The design of an e-mail, memo, or letter can make it easy for your reader to get information, ensure that your reader takes interest in the message, makes your information understandable, and show that you are well organized.
 * 4. Why should you be concerned with document design in a memo, letter, or e-mail?**

Many e-mail packages allow you to use highlighting techniques, but other e-mail packages don't. Since you don't know what kind of e-mail package your reader has you should limit your highlighting to asterisks, numbers, double spacing, and headings to avoid having parts of your message distorted.
 * 5. Why should you be careful when using highlighting techniques in e-mail?**

There should be a directive action on what you want your reader to do next.
 * 6. What should you include in a conclusion to a memo, letter, or e-mail?**

A memo is less formal and is used for internal communication, letters are more formal and business-like, e-mail can be both formal and informal, internal and external.
 * 7. How do the audiences differ among memos, letters, or e-mail?**

They both help you see different parts of any subject, and develop ideas and see the relationship between concepts.
 * 8.** **How can clustering or mind mapping be valuable to you as a form of prewriting a memo or e-mail?**


 * 9. What are three benefits of using instant messages or text messages in the workplace?**
 * Cost
 * Speed
 * Documentation


 * 10. What are three challenges of using instant messages or text messages in the workplace?**
 * Loss of Productivity
 * Security Issues
 * Distraction

Jake and Cindell talked on the phone for these questions.