Chapter+3+questions

Chapter 3 Quiz Questions “Unclear technical communication can lead to missed deadlines, damaged equipment, inaccurate procedures, incorrectly filled orders, or danger to the end user (pg.54).”
 * 1) 1. Why is clarity the ultimate goal of technical communication?


 * 1) 2. How can you achieve clarity?
 * By supplying specific, quantified information.
 * To answer the reporter’s questions.
 * Using easily understandable words.

Answering the questions of who, what, when, where, why, and how gives the reader clarity. All the information the reader needs is in answered questions.
 * 1) 3. How will answering the reporter’s questions help you achieve clarity?

Because not everyone understands acronyms, abbreviations, and jargon. If you depend on them your technical communication loses clarity.
 * 1) 4. Why should you avoid using acronyms, abbreviations, and jargon in your technical communication?

“You can do so either parenthetically or in a glossary (pg.57).”
 * 1) 5. In what two places in a business document can you define a term?

“A second major group in technical communication is conciseness, providing detail in fewer words. Conciseness is important for at least three reasons (pg.59)”
 * 1) 6. Why should you strive for conciseness in your technical communication?
 * Conciseness saves time.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Conciseness aids clarity.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Technology demands conciseness.

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“In a long paragraph, you force your reader to wade through many words and digest large amounts of information. This hinders comprehension (61).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">7. Why is a long paragraph ineffective in your business document?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">The fog index is a mathematical way of determining foggy writing. “The purpose of a fog index is to make you aware that long words and sentences can create reading problems (63).
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">8. What is a frog index?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Shorter sentences are to the point and keep the attention of the reader. They make the reading easier to digest.
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">9. Why should you use shorter sentences?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Using camouflaged words, shun words, and/or redundant words can cause you to have wordy sentences.
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">10. What are three causes of wordy sentences?


 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">11. What are four proofreading tips?
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Let someone else read it.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Read backwards.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Use technology.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Read it out loud.

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“If you are writing a technical specification to describe the parts of a machine or a plot of ground, you might want to organize your text spatially (pg.69).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">12. When will you organize a document spatially?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“You would use chronology to document time, steps in a process analysis, or the step in an instruction (pg.69).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">13. Why would you organize chronologically?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“If you burry key data on the bottom of a page, your reader might not see the information (pg.69).” <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“You can decide which ideas you want to emphasize and then place that information on the page accordingly. Organize your ideas by importance. Place the more important ideas above the less important one (pg.70).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">14. What is the effect of organization by importance?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“Many times in business you will need to document options and ways in which you surpass a competitor. These require that you organize your text by comparison/contrast (pg.70).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">15. When in comparison/contrast used effectively in a business document?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“Proposals and sales letter are often problem/solution oriented. When you write a proposal, for instance you are proposing a solution to an existing problem (pg.71).” <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“To clarify the value of your product or service, therefore, you should emphasize the readers’ need and show how your product is the solution (pg.71).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">16. How can you use problem/solution in a document?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Legal aspects should be focusing on liability, negligence, and consumer protection. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“Laws are written to protect the customer, the company, and you-the employee (72).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">17. What do you consider when you focus on the legal aspects of a document?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Practical, because dishonest technical communication backfires and can cause the company to lose sales or to suffer legal expenses you should be honest. <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">“That means you must be truthful, stating the facts (pg.73).”
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">18. What do you consider when you focus on the practical aspects of a document?

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Ethical, written to promote customer welfare and avoid deceiving the end user is what one should consider.
 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">19. What do you consider when you focus on the ethical aspects of a document?


 * 1) <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">20. What are three things you consider when you follow the guidelines for ethical standards?
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Use language and visuals with precision.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Prefer simple, direct expression of ideas.
 * <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">Strive continually to improve your professional competence.